Privacy policy

Vertical Oceans respects your privacy and handles personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

Information We Collect

We may collect personal information such as your name, contact details, delivery address, payment and order information, and information provided when you contact us or use our website.

How We Use Your Information

We may use your information to:

  • process and deliver orders;
  • manage subscriptions and customer accounts;
  • process payments, refunds and customer service requests;
  • communicate with you about your orders and, where permitted, our products and promotions;
  • improve our website, products and services; and
  • comply with legal, regulatory and fraud-prevention requirements.

Sharing of Information

We may share personal information with service providers necessary to operate our business, including Shopify, payment providers, delivery providers, technology providers and professional advisers.

Some service providers may process information outside Singapore. Where required, we take reasonable steps to ensure appropriate protection of personal data.

We do not sell customers’ personal information.

Data Security and Retention

We take reasonable measures to protect personal information and retain it only for as long as reasonably necessary for business or legal purposes.

Your Rights

You may contact us to request access to or correction of your personal information, withdraw consent where applicable, or ask questions about how your information is handled.

Cookies

Our website may use cookies and similar technologies for essential website functions, analytics, advertising and improving the customer experience. You may control cookies through your browser or available website settings.

Contact

For privacy questions or requests, please contact Vertical Oceans using the contact information provided on our website.

We may update this Privacy Policy from time to time. Continued use of our website following an update will be subject to the revised policy.