Delivery & Delay
What delivery service do you use?
Several–We work with many delivery services within Singapore. These couriers are trained to deliver the shrimp to you according to our strict requirements. If you are not happy with your delivery service, please let us know right away, and we will follow up with them.
What happens if I'm not home at the time of delivery?
Call us immediately–We know a conflict in scheduling can come up without a moment's notice. If you cannot meet us at your delivery location on time or have received a message of a failed delivery, you will need to call us immediately to see how we can schedule a different time on the same day.
We want to remind you that our product requires immediate refrigeration. Delivering an incredibly fresh product like ours requires a higher level of customer accountability and awareness, which we greatly appreciate. Unfortunately, at this time, we do not have the resources to hold (and refrigerate) your order to another day, and as a result, we cannot refund your order.Â
Why was my fresh prawn order delayed?
We sincerely apologize for the inconvenience if there has been a delay with your fresh prawn order. We appreciate your business so much! We are doing our best to ensure this does not happen in the future. We may choose to delay the harvest for various reasons, but two reasons prove more likely causes to the delay.
The first may be that the prawns are molting (not to be confused with molding). Molting is a process in which the prawn sheds its exoskeleton to grow a new one; this happens at certain times during the lunar cycle and can affect the harvest calendar.
The second, and more common, is that the prawns are just not big enough. With every harvest, our goal is to achieve a specific size prawn. Either way, waiting an additional week after the scheduled harvest ensures that the prawns are ready, plump, and deliver the premium quality we feel you deserve.