FAQ
QUESTIONS, ANSWERED.
How should I thaw my prawns?
- Remove prawns from packaging
- Place them in a bowl of lightly salted cold water
- Allow to thaw for approximately 20-30 minutes.
- Remove from water, keep dry and cook shortly after thawing
Do not thaw prawns in the sealed bag.
How do I keep my prawns fresh after thawing?
- Avoid letting prawns sit in their own thawing liquid
- Keep them as dry as possible after thawing
- Treat them like fresh seafood - handle gently and cook promptly
Why do my prawn sometimes turn dark?
Our prawns are untreated — no preservatives or chemical additives — so they behave like natural, fresh seafood.
When they thaw, the head releases a natural enzyme that reacts with air and moisture, causing darkening. It's the same harmless process that turns a cut apple brown, and it doesn't affect safety or taste.
How do I store them?
Keep them refrigerated and cook within the use-by date on the pack, or freeze immediately for longer storage.
What delivery service do you use?
Several–We work with many delivery services within Singapore. These couriers are trained to deliver the shrimp to you according to our strict requirements. If you are not happy with your delivery service, please let us know right away, and we will follow up with them.
Where are Vertical Oceans prawns raised?
In land-based, ocean-like tanks with clean, flowing water — no chemicals, no antibiotics, and no crowded conditions.
How fresh are they when they arrive?
Prawns are harvested to order and delivered within 24 hours, so they reach you at peak freshness.
Are they really chemical-free?
Yes. Our prawns grow in pristine, controlled water with no antibiotics, no preservatives, and no growth hormones.
Do you supply restaurants as well as home cooks?
We do. Award-winning chefs and home cooks order the same prawns — excellence doesn't change whether you plate for 2 or 200.
SUSTAINABLY RAISED
WHERE IT COMES FROM
Raised in ocean-like water, on land
No open-net pens, no muddy seabed, no chemicals. Our prawns grow in land-based tanks with pristine, constantly flowing water — so every harvest comes out clean, firm, and sweet.
- Farm
- Land-based recirculating tanks
- Location
- Singapore
- Species
- Pacific white prawn
- Water system
- Pristine, constantly flowing
- Raised without
- Antibiotics, hormones, preservatives
